Refund policy

At Yesha Collective, every gift is created with care and made especially for the person receiving it. We take great pride in the quality of our products and want you to feel confident when ordering from us.

If your order arrives damaged, defective, or incorrect, we'll do our best to make it right. Our team is committed to providing a positive experience and ensuring you receive a product you'll be proud to give.

Our Promise: If your item arrives damaged, defective, or incorrect, we'll work with you to find a fair solution.

Items We Cannot Accept for Return or Exchange

Because many of our products are personalized and made-to-order, we are unable to accept returns or exchanges for:

  • Change of mind

  • Incorrect sizing selected at checkout

  • Personalization details entered incorrectly by the customer

  • Orders where the product matches the information submitted at checkout

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and include:

  • Your order number

  • Clear photos showing the issue

Once reviewed and approved, we will gladly provide a replacement at no additional cost. In certain circumstances, a refund may be issued if a replacement is not possible or another resolution is deemed more appropriate.

Please Note

  • Claims must be submitted within 7 days of delivery

  • Photo proof is required for all damage, defect, or incorrect item claims

  • Returns are generally not required unless specifically requested by our team

  • Refund requests are reviewed on a case-by-case basis

  • Unauthorized returns may not be accepted

Need Help?

Our goal is always to provide a fair and reasonable resolution whenever an issue arises. If you have any questions about your order, we're happy to help.

Contact us at: support@yeshacollective.com

By placing an order with Yesha Collective, you acknowledge and agree to this policy.